OBJECTION HANDLING
"We're Already Working With Someone": 6 Things to Say
November 1, 2026 · 3 MIN READ · THE DRILLO TEAM
The buyer says "we're already working with someone, we're pretty happy." This does not mean the deal is over. It means your bar to earn a conversation is higher. Stay curious, because "happy" often means "comfortable," and those are not the same thing. Comparing features makes you look insecure. Use these six lines in order when they mention who they use now.
1. Bless the decision they already made
The buyer made a choice to stay with the person they are with now. Respect that past decision. If you attack their current plan, they will defend it to save face. A blessing of their old choice makes moving forward easier for them.
Going with them was a solid call, and it clearly got you somewhere.
2. Say out loud that you are not here to tear it down
Up-front honesty works well when a buyer mentions their current provider. Tell them you are not there to say what they have does not work. You want to see if your plan offers something different that is worth knowing about.
I'm not here to tell you what you have doesn't work. I just want to understand if there's something we do differently that's worth knowing about.
3. Tell them staying put might be the right move
The strongest disarm is saying out loud that staying put might be the best move for the buyer. You would have to understand what they are doing now and what results they are getting before you would know either way. This concedes nothing but drops their guard. They start describing their situation to you, which is where discovery starts.
You might honestly be better off staying with what you have. Walk me through what you're doing now and what it's getting you, and I'll tell you straight if there's anything worth adding.
The questions that open a buyer up once their guard is down →
4. Ask how long it has been
Respect the relationship instead of retreating from it. Ask how long the buyer has been with the person they use now to see what they value. This works at an insurance desk or a gym.
That makes sense. How long have you been working with them?
5. Ask what they like most about it
Get curious about what works for the buyer before you mention any flaws. Ask them what they like best about how the person they are with now handles the problem. This keeps you on the same side of the table.
What do you like most about how they handle it?
6. Ask for the gap between happy and perfect
Find the gap between "happy" and "everything is perfect." Ask for it as a wish so the buyer can name what is missing without criticizing their current provider. If they have no complaints at all, respect that and leave a good impression. They might need your plan later.
Is there anything about the current setup that you wish were a little different?
When the brush-off lands before the conversation even starts: "I'm not interested" →
The honest version is the one that works
The manipulative twin tries to find flaws in the person they already use or creates problems with the current setup to force a switch. You do not know enough yet to make that case and trying makes you look insecure. The honest version is to bless their old decision and find one real gap. When there is no real gap, say so and leave a good impression.
Say it before you need it
In the live moment, backing off comes out on autopilot, because it is what you have always said when you hear this. The new lines have to be said out loud before they are the automatic ones. Drillo is a pocket sales trainer app where you roleplay these moments against an AI buyer who hesitates like a real one. Run your first drill tonight, because the only thing that changes what you say in that moment is having said it before. Drillo is live on Google Play.
Not sure this is the objection that costs you most? The free Deal Diagnostic, 10 questions →