DATA & ACCOUNT REQUESTS
Your training is yours. Use this form to have your account deleted, get a copy of what we hold, fix something that's wrong, or opt out of advertising. No account needed to ask.
DELETING YOUR ACCOUNT
Ask us here and we’ll delete it — the whole account and everything attached to it. You don’t need to give a reason, and you don’t need to be able to open the app. Pick Delete my account and data below, or email us directly; both land in the same place.
We remove your account and the data attached to it: your profile, your debriefs and their transcripts, your drill and roleplay history, streaks, Commission and your Closer. Voice recordings are not kept after transcription, so there is nothing further to remove there.
One honest exception: we may keep a minimal record where the law requires it — for example, proof that a purchase was made, which tax rules oblige us to retain.
YOUR SUBSCRIPTION STAYS ACTIVE
Deleting your account removes your data. It does NOT cancel your subscription.
Subscriptions are billed by Google Play and the Apple App Store, and can only be cancelled there. Cancel it in your store subscription settings, or you will keep being charged.
We answer every request within 30 days, and usually within a few. Some laws give us longer — 45 days under California’s — but 30 is the promise. If we need more time on a complicated request, we’ll tell you why before the deadline, not after it.
Before we delete anything, we may confirm you own the account. That isn’t a stalling tactic — without it, anyone who knew your email could erase months of your training. We ask for the least we can get away with, and we never charge for a request.
That works exactly as well. hello@betterstacks.ca reaches the same inbox as this form. Tell us what you want done and which email address your account uses.
For the full picture of what we collect and why, read the Privacy Policy and the Cookie Notice.